Is there much else that can be said on this topic? Probably not, but here goes...
I preach to my students the concept of professionalism. Some get it, and some do not.
Working for a team, when you are also a fan, can create a blurred line in terms of the personal and professional lives of indivduals. There is an old saying... Don't sh*t where you eat. Maybe Dan Leone never heard that.
One of the global leaders in customer service, and total quality management is the Ritz Carlton Company. They have implemented a Gold Standard as a basis for their operating procedures.
The Ritz Carlton "culture" is unparalleled. When I can afford it, they are my hotel brand of choice, because they are at the top of their game.
As part of the Gold Standard, there are a list of 19 Employee Basics, one of which is:
"Be an ambassador of your hotel in and outside of the work place. Always talk positively. No negative comments."
Sports poses a problem for employees, who are also fans. Where is the line? Be a fan, but use a little common sense. Whether you are a team executive or game day employee, professionailsm is paramount. It's what sets leaders apart. I support the Eagles' decision as an organization.
No comments:
Post a Comment