Friday, March 20, 2009

A final word on Dan Leone, Facebook, and getting fired

Is there much else that can be said on this topic? Probably not, but here goes...

I preach to my students the concept of professionalism. Some get it, and some do not.

Working for a team, when you are also a fan, can create a blurred line in terms of the personal and professional lives of indivduals. There is an old saying... Don't sh*t where you eat. Maybe Dan Leone never heard that.

One of the global leaders in customer service, and total quality management is the Ritz Carlton Company. They have implemented a Gold Standard as a basis for their operating procedures.

The Ritz Carlton "culture" is unparalleled. When I can afford it, they are my hotel brand of choice, because they are at the top of their game.

As part of the Gold Standard, there are a list of 19 Employee Basics, one of which is:

"Be an ambassador of your hotel in and outside of the work place. Always talk positively. No negative comments."

Sports poses a problem for employees, who are also fans. Where is the line? Be a fan, but use a little common sense. Whether you are a team executive or game day employee, professionailsm is paramount. It's what sets leaders apart. I support the Eagles' decision as an organization.

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